Cashcashpinoy Review: My First Bad Experience

A lot of things have made me busy lately, which is why I wasn't able to update my blog with reviews and deals. One of the things is clearing up my mind with useless baggage ( I really have to do this whether I like it or NOT). I've been having a tough time speaking to myself and making ME understand the things that can no longer be a part of who I am. I should put a STOP, a PERIOD, a DISCONNECTION to this. Simply, my existence is unstable. I can feel myself on the edge of non-existence. Thank goodness, my ever understanding friend has always been on my side, after all the mess I did on the past (chatting with you, always relieves me from pain and insanity. You make me SMILE whenever I'm down.) Thank you Jen!

Let us start with my Cashcashpinoy review before I get carried away and burst into tears now. 

Last December 27, 2011 I purchased a Sound-Blasting Edifier Speaker System using the credits I have accumulated from their referral program, and I blogged about it. I was very happy buying that item and even bragged about it to my mom.  After that, they sent me an email letting me know that the order went through so immediately sent the pdf file to have it printed and make it ready. It was January 9 when I noticed that the voucher is no longer appearing on my Cashcashpinoy Account, so I immediately emailed their support to ask what happened to my order.

Here's the reply:

Hi,

Thank you for writing to CashCashPinoy!

I have verified that your order with deal name "Only P2,310 instead of P3,300 for a 6 piece Edifier M1550 Multimedia Speaker Set including 1 subwoofer, 1 front speaker, and 4 satellite speakers. 1 YEAR WARRANTY! FREE NATIONWIDE DELIVERY!" did not push through in our end.

However it shows that you were able to receive your voucher which means that your were able to use your credits. The best thing I can do for you is I will check with my back up resources and verify with my supervisor what happened to your order.

Thanks,

AJ
CashCashPinoy Team
- We Got A Deal! -!

Somehow, I feel like that it is going to be resolved since I received a feedback within 24 hours. I replied back to the said email and thanked the agent and asked him to give me an update. To my disappointment, I got no any updates with the issue so I sent another email on Jan 31, Feb 1 and Feb 2. Up to now, they have not sent a single reply to resolve this matter. 

Cashcashpinoy has become one of my fave groupon sites in the Philippines because way back they provide proper support and get things resolved. I remember when I bought the "Lipton Baby Carrier" wherein I dropped by their office to pick it up, I was told that my order was not included on their list and was asked to wait for the next batch of delivery. However, I protested and told them that it would not make sense if I'm not going to get the product right away since I'm about to give it as a gift within that week. The guy went inside, he verified the data and talked to his head, then after that he gave me the product with no other further arguments. It was swiftly resolved. 

How is this not possible on email? Is it possible that my emails were intentionally deleted? Or simply ignored? 

This is my first terrible experience with Cashcashpinoy and hopefully my last. Just sharing 'coz I know some of you can relate, though nothing can beat Metrodeal pertaining to bad customer service.

The only good thing is they have given back the credits, but overall a bad customer support. They should have informed me that the order did not push through or whether they do not allow the use of credits on the said product.

A Cashcashpinoy's feedback is much appreciated in this post. Thank you!