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Saturday, April 28, 2012

Brandsfever.ph Feedback and Review



Writing this Brandsfever.ph review is a waste of time but I just want to share my experience with them. Last March 20, 2012 I purcahsed a Sony Earphones W/Bluetooth Receiver (PHP1494) and Sony Headphones (PHP732) from Brandsfeverph. To sum it up, the total credits I used is PHP2100 and so I have to pay for the remaining PHP126 and PHP300 for the delivery fee.


It was already April 3 when I received an email from them, informing me that the Earphones W/Bluetooth Receiver I ordered has found to be defective (weird huh? why it has to be my item). Hence, asking me if I would like to continue with the delivery of the remaining item. Of course my answer was just to cancel the order since the original price of Sony Headphones is only PHP1000 plus and I got it from them for a discounted price of PHP732 with a PHP300 delivery fee. Which in totality will make no sense buying from a discount sites without getting a discount at all. By the way, all delivery from Brandsfever.ph are from Singapore that's why when you order, you have to make sure that you're getting the best of the deal from the PHP300 delivery that you are paying. In which in my case I did but unfortunate event had happened!

Okay, the order has been canceled upon confirmation. Everything went smooth, until I checked my account and found out that only PHP2100 store credits were sent back. Supposedly it has to be PHP2450 because I have gotten a new referral PHP350 credits. I emailed them immediately and asked why one of the referral credits used has expired when in fact they promised that all of the credits I used will have a 6-month validity period for the inconvenience they have caused. Well, it did not happen and they have been given me crap and baseless replies which seemingly as if they do not have a database to backtrack every transactions that I made. 

Alright Brandsfeverph, I let that one pass because it's so tiring to argue with a person who will not accept their mistakes even if you have evidences to prove them wrong. Grrrrrr, but another incident happened and one of the used store credits also expired!!! Of course, what would I expect?!! Same crap answers and it so apparent that they would not accept their mistakes.

What so funny about this is they even insisted that I did not use store credits for the said transaction. Hello?!!! Are you completely out your mind? ROFL ^_^ Woaaaah! Please Brandsfever.ph have time to read "our email thread" and your "so called database" so you could have basis with your replies.

It makes me wonder if I'm receiving replies the same person..... who would want to stick with his belief until the end. Oh boy, sometimes it's not hard to accept that you are wrong :D

Inserted 27/01/2014:
I want to conclude that buying from Brandsfever is completely useless. I ordered twice but none of my orders arrived. The scenario is, you will order and it will take them 2 months to deliver and after they will tell that shipment was already shipped out.


35 comments:

  1. Hi friend. I also find Brandsfever.ph to be a very pathetic discount site with AWFUL service.

    I ordered a Casio watch last February 18. As of this writing, I have yet to receive an email from them about the whereabouts of my watch. Yes, those bastards haven't even shipped the thing after almost a month.

    I emailed their site twice and all I received were two grammatical error-filled replies saying that they're having a hard time handling orders because of "peak season". Absolutely disgusting.

    I do not recommend their site at all. If anyone finds a deal on this site, you'd rather find the same item on another site or buy it from the actual store. Yes, the extra thousand bucks is worth being spared the trouble.

    ReplyDelete
    Replies
    1. Did you receive your product ?

      Delete
  2. The Girl with Green ScarfApril 17, 2013 at 11:10 PM

    OMG! I thought I'm the only one who experienced such crappy service from BRANDSFEVER PH. I ordered and paid last FEB 12 and my the total amount is qualified for free shipping. This "free shipping" thing they offer if full of sh*t, since my items still have not arrived and its been 2 months now. I have emailed them for almost 4 weeks straight and I have not received any decent answer. I demanded a refund but up to now they haven't replied to my REFUND request. What a waste of time. To all those who love online shopping, DO NOT BUY FROM BRANDSFEVER PH.

    ReplyDelete
  3. WORST_WEBSITE_BRANDSFEVERPHApril 17, 2013 at 11:24 PM

    BRANDSFEVERPH is the worst site I've encountered. After 2 mos of waiting, finally I found my order in the local postal office. Only to find out, I have to pay taxes which is almost equal to the amount I paid for. (Item = 2900, Tax = 2100). I did not get the package so the item will be returned back to them. BRANDSFEVER does not mention in their terms and condition that items ordered from them is subject to tax. Also, its not stated that you have to pick up your orders on your own on local postal office. What the hell is that!? What's the purpose of having it delivered if you have to do your own pickup!!!?

    I asked BRANDSFEVER for a full refund, but instead they have it in the form of store credit. Based on this experience, I do not want to buy on their website again so I'm demanding a refund on my credit card. To my dismay, after 2 weeks of non-stop email, no reply was received.

    WORST discount website ever and WORST customer service!

    ReplyDelete
  4. I have the worst online buying experience BRANDSFEVERPH. Totally didn't expect this to happen in my life. I've been following up for my order last April 17 but no reply or whatsoever just system auto-reply. Completely BS. Those who got cheated by BRANDSFEVERPH should all go file a CASE to demand them. They don't even have a local contact number of their company and their customer support email was all of system auto-reply text. What kind of customer service is that???

    Am I going to wait for months for my order? NO. Am I going to file for a case now? Definitely yes. I may not be familiar with this kind of legal stuff, but I will find out how. Just wait BRANDSFEVERPH, I will hunt you down.

    ReplyDelete
  5. OMG, why didn't I google for reviews before I purchased a TIMEX watch worth more than 3K? :-( The advertisement says delivery is 21 days upon expiration of the deal but lo and behold, it's more than a month already from the time I paid for it. Have emailed 4 times to date and only gets auto-reply. What should I do? :-/

    ReplyDelete
  6. I'm glad I found this site ... for I too has a very disappointing experience with Brandsfever as a first timer to purchase item from them ... supposedly i order a watch amounting to 4K+ and was debited to my credit card ... the watch is supposedly my gift for my husband ... but unfortunately I haven't received my order yet for a month now. Hope we can be united to do action against them.

    ReplyDelete
  7. i had a lousy experience from this site as well. i bought a ck tee since march 2013, despite my phone calls and live chat with the operator over the past two months , what was promised did not delivered. it got delivered after my last email to them in end may. (two months delay and no notifcation was given) suddendly , after my last email, my parcel is delivered. everything seems too concidence. i am so fes up and i demand a refund, however they continue to shipped without putting a stop to the courier services. i hopr i can just get my refund and i will never wan to shop with them again!

    ReplyDelete
  8. I ordered 2 Ralph Lauren shirts back in Feb, and these never got delivered to my house in PH. I constantly emailed them to follow up in April and May, but all I got was a canned response. I asked them to just refund the money as I had grown frustrated by the very poor service. After 3 flaming emails, they finally replied yesterday saying that management approved to give a refund in the form of store credits out of good will. wtf moment! any idea which consumer protection group in SG could take our complaints to proper authorities?

    ReplyDelete
    Replies
    1. Make a disoute report via Paypal. If you paid thru Paypal. You have the option to escalate to claim your dispute report after a certain period of time

      Delete
  9. Brandsfever is awful, awful, awful. My experience is the worst ordeal I've had to endure. It's unbelievable this business would be operating in Singapore, a country known for high standards!!!

    ReplyDelete
  10. Let's compile into a top sg forum and share your views

    http://forums.hardwarezone.com.sg/eat-drink-man-woman-16/alert-online-websites-review-brandsfever-voucherwow-4255735.html

    At least in sg we can physical do some Csi for you guys based overseas cheers

    ReplyDelete
  11. Does AVA.PH also ship from abroad? I wanted to get some luxury bags from http://ava.ph/product/bags.html And I dont want it to be on similar experience with brandsfever

    ReplyDelete
    Replies
    1. Hello, AVA ships from Manila, they ship in 1-2 business days, already bought a bag and some accessories from them.

      Delete
  12. Sheeeeeeeeet. I just bought from the site before I happen to read the reviews of the Brandsfever online shop!!!!!!!! I bought a watch worth P3,015. Do I have any option to cancel my transaction. :( so so sad.

    ReplyDelete
    Replies
    1. Make a dispute report via Paypal if you paid using paypal.

      Delete
  13. I'm so furious right now! For the past days I've been trying to reach Brandsfever Philippines but as of today no reply whatsoever! It seems that they were just ignoring my messages, I can see that they are very active in updating their FB page. I can't believe they're still operating! People behind Brandsfever are unbelievable!!!

    ReplyDelete
    Replies
    1. Hi guys. Im having the same problem. I paid via Paypal. What I did today was to submit a dispute report to PayPal. Brandsfever has until Sept 3 to reply on my email before my case closes. it's either I choose to close the case (resolved issue) or escalate it to claim. I'm still waiting for what will happen next. Hope this helps.

      Delete
    2. I've e-mailed them a few times, but no replies. I don't get it how come there was no Paypal option when I paid, I had to pay with WorldPay. It would be sooo much easier to escalate this case & ask for a refund from Paypal.
      Brandsfever customer service is like non-existent. I wish I had googled this before I purchased anything from them ;(

      Delete
  14. same experience! bought 2 pairs of ray ban shades from them which I paid last June 26. its already august 5 and i still have not gotten my items. and no reply from them too re status of my order

    ReplyDelete
  15. Oh my... Good thing I googled Brands Fever and landed on this site before buying anything from them. Their ad is constantly showing in my FB ad corner. >_<

    ReplyDelete
    Replies
    1. Oo nga. Buti na lang I background checked brandsfever.ph!

      Delete
  16. Hi guys. Im having the same problem. I paid via Paypal. What I did today was to submit a dispute report to PayPal. Brandsfever has until Sept 3 to reply on my email before my case closes. it's either I choose to close the case (resolved issue) or escalate it to claim. I'm still waiting for what will happen next. Hope this helps.

    ReplyDelete
  17. This company should be named SCAMFEVER! They advertised heavily online to lure consumers, but once they collected your money, NO update on delivery status, NO reply to emails and NO answers to phone calls!! They simply disappeared into thin air! Because of the heavy advertising i thought they were reliable companies like Reebonz and Clout Shop. BIG MISTAKE! They even delete/hide my complain on their facebook post!! It's been 7 weeks and counting since the closed of sales! And according to online reviews, apparently it's not the 1st time people approached the singapore CASE for help, but what have the authority done so far? or had they done enough to protect the consumers? God's know? Else why is this shops still allowed to continue SUCH operation!? How many more consumers need to get cheated before more severe actions will be taken against them!!!!!?????

    ReplyDelete
    Replies
    1. Did you receive your product or refund ?

      Delete
  18. I purchased my item from BRANDSFEVER last January 8, 2014.. being shipped to the Philippines by January 24 and arrived at the Philippines by February 4 (I was given a link by Brandsfever for tracking my shipment).. I received my registry notice delivered to my address by a postman (from manila post office) yesterday February 13. I dropped by at the MANILA post office this morning to get my parcel (worth Php 2,263) and paid 50 pesos ONLY as post office fee..
    So based from my own experienced BRANDSFEVER IS A LEGITIMATE ONLINE SELLING COMPANY.. Thanks! :)

    ReplyDelete
    Replies
    1. That's good for you.

      Me, I did not receive my last 2 orders :( I used the referral credits and paid for the shipping fee. I guess it's better to order from reliable groupon sites here in the Philippines.

      Delete
  19. This comment has been removed by the author.

    ReplyDelete
  20. I am having the same problem right now, I ordered coach wristlet for my wife last March 6 but up to now I have not received any feedback from them, it is supposed to be a surprised for her! the status from their website said it was PAID. I have sent them several emails and even posted a messages on their facebook and twitter account but they don't give a damn! no reply no feedback! if they are facing shipment difficulties they should at least inform us! now, I am keeping my finger crossed that my item will still be delivered.

    ReplyDelete
  21. It's already past 20 days when their CLZ campaign ended and still haven't heard what happened to my order.
    I paid Php 800+ for this. Could be a small amount but it's my hard-earned money! Hope they would be responsible enough also to reply to my emails. Brandsfever sucks!!

    ReplyDelete
  22. i cant believe this was the worst online shopping ever..i ordered Coach hentage signature bag it cost 11,808.77 plus shipping fee was 501.54 i got email they said i have completed paid the item it was june 18 around 8 pm in the evening i use my debit card...
    on the next morning june 19 i recieved email from Sherman Tan the representative of brandsfever. said that my item was not avaible due to not in a good condition .. i was surprice after i done completed the payment..and i just read the bullshit respond... what im trying now is to refund my money back to my account... this will not be happen anymore.. what scams site...please help me guys who got refunded experience

    ReplyDelete
  23. thanks for this post! i almost bought an item but thought on googling for reviews first. Glad I saved myself from all that trouble

    ReplyDelete
  24. Uh oh.. i wish i had read this post before ordering from brandsfever. Same thing happened to me. It's almost a month now and i've not received my order or any messages regarding its whereabouts. Tried sending them an inquiry but no reply yet. And yes they dont have a decent customer service hotline. Bummer. Goodbye money �� next time will do a search on reviews before buying online ����

    ReplyDelete
    Replies
    1. Maybe brandsfever is a scam!

      Delete
  25. There's a brandsfever also here in Singapore. But I never encounter any problem regarding with this online site

    ReplyDelete